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The vocabulary will be specific to your line of business You will speak in English during the training sessions You will participate in role playing situations You will write letters, reports and presentations What areas do you need to improve? Take the complete package or select only those units you want. UNIT 1 Face-to-Face Conversation
Skills and techniques for talking to people in a business situation Hosting foreign visitors UNIT 2 Telephone Communication
How to leave a meaningful telephone message UNIT 3 Business Meeting Vocabulary
Using the right words to make your points clearly and in the proper manner What you will hear from the other participants and how to react UNIT 4 Problem Resolution
How to respond when someone is complaining to you UNIT 5 Written Correspondence Composing business correspondence, utilizing the skills and techniques learned in Units 1-4 Business letter composition and report writing UNIT 6 Presentation Preparation
Schedule: during business hours / after business hours / both Location: business premises / home / both Duration: varies depending on the units selected
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